Way back in the '80's, Suzannah Chapple realised that as far as business was concerned, only one thing mattered; the customer. As a busy director for a well known national recruitment company, however, the distractions of internal politics and challenges of the boardroom meant there was less time to focus on the customer. I wanted to get back to the things that matter, providing worthwhile, professional service for the customer, and valuing all kinds of people regardless of their level,...